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What is CRM?
Customer Relationship Management (CRM) software helps you to manage your relationship with your customers through the entire lifecycle. From identifying potential customers to winning their business, tracking sales to managing issues, a CRM system can assist by ensuring that every customer facing employee has all the information they require to service that customer efficiently and with full knowledge of previous, possibly related, interactions.
SuiteCRM is an award winning* Customer Relationship Management system and the world's most popular open source CRM solution. Dispelling the myth that open source applications only work for small, technically savvy businesses, SuiteCRM has been successfully implemented at "Mom and Pop" boutiques as well as some of the world's largest corporations.
SuiteCRM has all the features of other popular CRMs—and more. Many features are optimised for small to medium sized businesses that have the same needs as the large corporations but lack the massive budgets required to pay for integration or expensive add-on modules.
Sales Force Automation
Nurture your leads, view their contacts, activity history, and communications. Closely manage your deals and win more business.
Attract more prospects and generate more leads for your sales team.
Track and quickly respond to all customer issues and questions. This helps your provide better customer service and promotes happy customer relationships.
Store all your files and documents and share them with internal team members or external partners. Keep track of all customer information in one place.
Use your SuiteCRM system to manage projects, milestones, tasks and resources. Deliver projects on time and within budget.
Reports and Dashboards
Generate reports and dashboards to view data across the company or for individual sales reps. Know how the company and individual representatives are performing.
Create custom fields, tabs, page layouts, and templates
Quickly adapt SuiteCRM to suit your business and the way you work or, have JC Kelly do the customisation for you.
*Winner of a Bossie Award as the world's best open source CRM in 2014, 2015 and 2016
Why work with JC Kelly?
For more than 17 years, our clients have been enjoying the substantial benefits of standards based, open source software. We'll work with you to determine your requirements for customisation, choose the best deployment option (on premise, cloud hosted) then manage your system, perform backups (and test them regularly--something our competitors often neglect).